VIPWELL
Privacy policy
Protecting your data matters to us. Here we explain which data we process and for what purpose.
Last updated: —
1. Controller
Vipwell direct AG (details in the legal notice). Data protection contact: hello@vipwell.club.
2. Which data we process
- Order & customer data (name, address, contact, orders)
- Payment data (via our payment service provider)
- Account & usage data in the Health Club
- Communication data (e.g. contact requests)
- Technical data (e.g. log files, device/browser data)
3. Purposes & legal bases
We process data to fulfil the contract (order, delivery, membership, partner programme), on the basis of legitimate interests (secure operation, fraud prevention) and on the basis of your consent (e.g. newsletter).
4. Services used
- Payment: Stripe (payment processing)
- Email: Resend (transactional & accompanying emails)
- Hosting/infrastructure: in the EU or EEA
5. Cookies
We use technically necessary cookies. Optional cookies (e.g. analytics) only with your consent.
6. Usage data in our apps
To improve our services we record a small number of usage events in the VIPWELL app and on the website (e.g. that the app was opened, an area was visited, a news item was read or a referral link was clicked). We process this data exclusively ourselves on our own servers in the EU/EEA — no third-party analytics services are involved and there is no tracking across other websites. The legal basis is our legitimate interest in improving and securely operating our services. Raw data is deleted after 12 months at the latest; after that only aggregated statistics without any personal reference remain.
7. Your rights
You have the right to information, rectification, erasure, restriction, data portability and objection. You can withdraw any consent given at any time. Please contact hello@vipwell.club.
8. Retention
We only store data for as long as necessary for the stated purposes or as required by law.